Call Center Agent- Experience Preferred- Bilingual (English / Spanish)

Job Description :

Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.

Responsibilities :

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
• Taking messages for Providers.
• Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
• Making audit calls.

Requirements :

High school diploma or equivalent.

Proven customer service experience in a call center environment, preferably in healthcare preferred

Excellent communication skills, both verbal and written.

Ability to multitask, prioritize, and manage time effectively.

Bilingual proficiency (English and Russian or English and Spanish).

We Offer :

Competitive compensation package.

Comprehensive benefits including health insurance, retirement plans, and paid time off.

Supportive work culture focused on professional development and continuing education.

Opportunity to work in a growing field with a focus on improving patient outcomes.

Two (2) weeks paid training.

Uniforms provided.

Working Hours :

Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.

Job Type : Full-time

Pay : $17.00 - $20.00 per hour

Commensurate with experience

Expected hours : 37.5 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Schedule :

Evening shift

Monday to Friday

Weekends as needed

Experience :

Customer service : 1 year (Preferred)

Ability to Commute :

Essex County, NJ (Preferred)