Senior Systems / Escalation Engineer

Job Description

Job Description

Salary : $130,000-$180,000

Watch a quick 30-second video about this role :

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About Us & The Role :

Were a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our culture is built on care, innovation, integrity, and teamwork. Were looking for a Senior Systems / Network Engineer with strong MSP experience to lead complex troubleshooting, manage advanced infrastructures, and drive improvements across networks, servers, and cloud environments. This is a long-term opportunity where your expertise will make

a big impact.

Responsibilities

• Lead and resolve high-level infrastructure issues
• Configure and manage firewalls, switches, VPNs, and security appliances
• Improve and manage backup, disaster recovery, and business continuity solutions
• Administer Microsoft 365, Azure AD, and virtualization platforms (VMware, Hyper-V)
• Optimize monitoring and RMM tools (DattoRMM or similar)
• Automate tasks using PowerShell or equivalent scripting
• Respond to critical alerts and perform required maintenance
• Collaborate with U.S.-based teams, improving processes and documentation

Qualifications

Why Join Us