AVP, Account Management & Fraud Special Implementations

AVP Of Account Management Transactional Fraud

Role Summary / Purpose : The AVP of Account Management Transactional Fraud (AMTF) Special Implementations is a position reporting to the VP, Account Management Transactional Fraud (AMTF) Special Implementations. This is an individual contributor position. This role is responsible for supporting ongoing Account Management initiatives (existing or new functionalities), and therefore requires strong hands-on data analytical skills using SAS and knowledge of certain Fiserv processes. The primary focus areas are data analytics, validation and reporting activities, establishing and enhancing controls, implementation of existing and new initiatives per requirements, and assisting in testing / execution of account actions.

Our Way of Working : We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities :

• Extract data using Data Warehouse tables to perform data analytics, reporting, sizing of accounts, identify potential gaps and execution anomalies
• Maintain strong quality control for the team's execution projects by managing testing and validation activities (based on applicable Data Warehouse tables or using Fiserv). Propose and establish new Controls as applicable
• Provide critical support for various account management initiatives, such as credit card Mass Reissues, credit card Upgrades / Migrations, Non-Mon and Datalink updates to Fiserv, Conversions / Deconversions / Terminations of portfolios, Credit Line Increase / Decrease
• Responsible for the monitoring of Experian Commercial Bureau refresh process, validating of TransUnion Consumer bureau refresh process, validating of MLA (Military Lending Act) fields on Fiserv, executing Liquidated Clients clean-up of accounts, assisting in credit bureau Annual Audit
• Create and maintain SOPs (standard operating procedures) and document end-to-end processes to successfully manage implementations, validate tests results, and prevent errors
• Work closely with requestors (including Account Management Strategy team) to understand the requirements and new functionalities in scope. Provide subject matter expertise and guidance for the testing, execution and post-production validation
• Validate new account setups ensuring that necessary fields are populated and passed over to Fiserv and applicable Data Warehouse tables
• Perform other duties and / or special projects as assigned

Qualifications / Requirements :

Desired Characteristics :

Grade / Level : 10

The salary range for this position is $75,000.00 - $130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements :

Our Commitment :

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice :

Job Family Group : Credit