Field Technician

POSITION SUMMARY

In Person -The Field Technician provides onsite technical support to clients, performing installation, configuration, maintenance, and troubleshooting of hardware, software, and networking systems. Field Technicians ensure professional, timely, and high-quality service delivery in alignment with service level agreements (SLAs). This position offers a structured path for advancing technical expertise and responsibilities over time, with opportunities to take on more complex assignments and grow into senior technical roles within the organization.

QUALIFICATIONS

• Education / Certifications

a. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field

(preferred)

b. Certifications such as CompTIA A+, Network+, Microsoft MCSA, CCNA, or equivalent technical

certifications are a plus but not required

a. Level 1 : 0-2 years of technical support or IT-related experience; internships or equivalent hands-on

learning acceptable

b. Level 2 : 2-4+ years of field or technical support experience, preferably within an MSP or IT services

environment

a. Strong customer service and communication skills

b. Ability to work independently and manage time effectively while traveling between client locations

c. Proficiency in diagnosing and resolving technical issues quickly and efficiently

d. Familiarity with PSA / RMM tools and documentation practices

e. Ability to lift and transport equipment as required for installations and repairs

ACCOUNTABILITIES

networking equipment.

notes.

client needs and updates.

become service-impacting.

locations.

PERFORMANCE METRICS

In addition to the standard HR performance metrics, this position will be rated according to the following criteria :

Level Differentiation :

peripheral installations.

advanced workstation issues, and on-premises system integrations.