Customer Research Specialist - Ocean Shipping

Job Description

Job Description

Customer Research Specialist

Must be located in or near the Salt Lake City, Utah area. 10913 S River Front Pkwy, South Jordan, UT 84095

On-site role Mon-Fri (w / 1 hour lunch)

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL.

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Within our organization, the North America Group (NAG) Corporate Customer Service team oversees the creation, review, and updates of customer service procedures to align with corporate standards and global guidelines. We monitor KPIs, assess performance, and identify areas for process improvement while providing system-related support for the customer service team. Our team also assists with global policy applications, regional exceptional handling, compiling training materials and managing customer service reports and data sources. We ensure compliance and adherence to process through regular reviews.

OOCL Benefits (What we offer to you) :

All employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include :

• Medical, Dental, and Vision Insurance
• 401k Retirement Plan AND Pension Plan
• Paid Vacation / PTO
• Separate Paid Sick Time Off
• Major Holidays Paid
• Paid Personal Days in Addition to PTO
• Tuition Assistance after 12 months
• Employee Assistance Program
• Referral bonus

Job Responsibilities :

Minimum Requirements :

Preferred Skills :

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.