Patient Coordinator

Patient Coordinator

Location : Upper East Side; Brooklyn; Lower East Side

Org Unit : Front Desk Administration

Work Days : Monday-Friday

Weekly Hours : 35.00

Exemption Status : Non-Exempt

Salary Range : $22.11 - $26.32

Position Summary : Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and / or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments, as applicable.

Schedules, confirms, re-schedules, and cancels appointments for both new and existing patients using the scheduling application.

Completes initial registration when scheduling new patients with all required demographic and insurance information.

Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.

Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.

Ensures that patients provide any pre-visit documentation, pre-certifications, or authorizations for medical services as needed, and / or a referral, if required.

Distributes informational and specialty-specific educational brochures.

Educates patients about the patient portal and encourages patient participation.

Answers phones, responds to inquiries, and triages calls to appropriate personnel.

Maintains waiting areas in a neat and tidy condition.

May be responsible for chaperone duties during patient exams as needed.

Education

High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer / patient service role over telephone and in-person.

Knowledge, Skills, and Abilities

Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic medical record (eMR) system (ideally EPIC-Care). Knowledge of CPT, ICD-9, and ICD-10 coding. Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care, and commercial insurance.

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work

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