Admin Ops Coordinator

Description

Deliver high-quality operational and employee support services by maintaining accurate employee records assisting with HR help desk inquiries and coordinating claims reporting and administrative processes that ensure compliance consistency and service excellence. This role supports HR and LPA operations by executing day-to-day tasks with accuracy timeliness and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :

Employee Records Management

• Enter update and validate employee data in HCM (e.g. Oracle / EBS / ADP / ORC) using approved checklists (new hire job change comp change termination).
• File and index supporting documents (offer letters change forms WC notices) per naming conventions; update electronic personnel files.
• Run routine audits (missing I-9 docs SSN mismatches address or tax form gaps); queue fixes and document corrections.
• Apply data privacy and retention standards; restrict access to sensitive files; purge per schedule.

Reports Metrics & Dashboards

Knowledge Management & Documentation

Cross-Functional Coordination

Administrative & Organizational Support

HR Help Desk

Claims Administration

Audit Support Data Requests & HR Reporting

Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.

COMPETENCIES :

ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.

BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.

COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.

oExcellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences.

oAbility to listen and ascertain the needs of employees and to find and communicate accurate information concerning regulations policies and procedures.

COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.

oDemonstrated ability to maintain confidentiality with sensitive employee information.

CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.

RESULTS - Uses a combination of job knowledge initiative innovation adaptability and problem solving.

oProblem-solving organization and time management skills.

oAttention to detail with a high degree of accuracy.

oAbility to prioritize routine tasks and meet deadlines.

SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

oBasic understanding of databases such as Oracle HCM Sirion CLM LMS and other Admin support systems.

Additional Job Requirements :

Provide accurate and timely administrative support for employee inquiries records management and claims coordination. This entry-level role focuses on mastering core HR operations processes and delivering exceptional service to employees while maintaining compliance and data integrity.

Success Measures & KPIs

Decision Rights

Minimum Qualifications :

Required :

Preferred :

DRIVING REQUIREMENTS :

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after-hour contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection : At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Required Experience :

IC

Key Skills

Drilling Engineering,Generator,Biotechnology,Asset Management,Architectural Design

Employment Type : Hourly

Experience : years

Vacancy : 1