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Retail IT System Specialist

Retail IT System Specialist

NouriaWorcester, MA, United States
9 hours ago
Job type
  • Full-time
Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

Are you ready to make a significant impact at a rapidly growing, family-owned industry leader? Nouria Energy Corporation is a chain of convenience stores, wholesale fuel, and car washes across 9 states in New England, Georgia, and the Carolinas. We're proud to be among the top 50 largest convenience store chains and top 10 car wash chains in the U.S., with over 300 company-operated locations. Our diverse portfolio includes major fuel brands like Shell, Mobil, Irving, Sunoco, and Gulf, alongside a robust wholesale operation supplying 300+ locations.

At Nouria, our IT team operates at an incredibly fast pace, driving innovation and supporting every facet of our dynamic organization. We're agile, adaptable, and constantly evolving to meet the demands of a rapidly expanding business. This is your chance to be part of a team where your expertise directly contributes to our success and future growth!

We're looking for a highly skilled and motivated Retail IT Systems Specialist to join our growing IT team. If you're a seasoned IT professional with a passion for convenience store technology and a knack for solving complex problems, this is the role for you.

You'll serve as a critical technical leader, taking ownership of advanced support, escalations, and implementations for our diverse range of retail and site systems. This isn't just about troubleshooting; it's about being the go-to expert who can independently manage projects, resolve critical emergencies, and drive continuous improvement across our multi-site environment. We thrive on collaboration and empower our individual contributors to be proactive problem-solvers.

What You'll Do :

  • Lead Advanced Technical Support : Be the SME for complex, critical issues escalated from tier I, including issues impacting store operations.
  • Support Retail Site Systems : Provide advanced support for a wide array of cutting-edge retail technologies, including :

Point-of-Sale (POS) systems

  • Kiosk ordering systems
  • Kitchen Display Systems (KDS)
  • Carwash controllers and payment devices
  • Video surveillance (CCTV) and IoT devices
  • Wireless networks, Windows endpoints, and mobile devices
  • Drive Solutions & Implementations : Independently manage small-to-mid-sized projects, from critical problem solutions to the implementation of new retail technology solutions (POS, IoT, mobile, CCTV, Windows endpoints).
  • Optimize & Standardize : Manage and enforce standardized configurations across all retail locations, ensuring consistent device performance and reliability.
  • Collaborate & Innovate : Work closely with internal teams and third-party vendors to diagnose and resolve complex technical challenges.
  • Continuous Improvement : Identify root causes of recurring issues and contribute to solutions that enhance service delivery and operational efficiency.
  • Knowledge Sharing : Develop and maintain comprehensive documentation and provide guidance to tier I, IT team members.

    • What You'll Bring :

  • 6+ years of IT support experience, with at least 2 years in an advanced-level support role.
  • Deep expertise in the retail industry, specifically within a multi-site convenience store or similar environment. This is a significant plus!
  • Strong command of network protocols, network troubleshooting, and vendor collaboration for network devices.
  • Proficiency with endpoint operating systems, including Windows 10 / 11, Android, and iOS.
  • Familiarity with IT ticketing systems.
  • Awareness of cybersecurity threats, security protocols, and PCI compliance.
  • A systematic, problem-solving approach to complex technical challenges.
  • Exceptional adaptability and a willingness to learn new technologies in a fast-paced, high-volume environment.
  • Ability to manage multiple priorities and navigate shifting demands with ease.
  • A collaborative spirit with the ability to operate effectively as an individual contributor.

    • Work Schedule :

    This is a full-time role, 5 days a week, including a rotating on-call week per month. Flexibility is key, as some duties may require work during non-standard hours, evenings, or weekends to support our 24 / 7 operations. Occasional travel may be required for support and implementation tasks.

    Ready to elevate your career and apply your C-Store technology expertise to a rapidly expanding leader? Apply today!

    Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    It System Specialist • Worcester, MA, United States