Patient Concierge Coordinator

Job Description

Job Description

Job Title : Patient Concierge Coordinator

Reports to : Clinic Operations Manager

Hours : Varies based on shift

Salary : $19.00 to $23.00  doe

Choice isn’t optional. It’s everything.

In life. In health. In how we fight for our future. But somewhere along the way, medicine forgot that. Today’s system runs on one-size-fits-all answers and a cold “just take this” mentality. It’s efficient. It’s easy. It’s wrong.

EVEXIAS exists to blow that model wide open.

We’re pioneering a new way of doing things, and it starts by handing the decision back to the people who matter... you and your provider. TOGETHER, you choose treatments tailored to your whole self : mind, body, and spirit—including advanced, personalized hormone therapies designed to restore balance and vitality.

We go beyond surface symptoms to uncover the root cause, using today’s breakthroughs to ignite a transition of modern medicine…where insight runs deeper, care is pro-active, and connection is everything. We dig deeper. Treat smarter. And restore something even more powerful than health—your Freedom. This isn’t just healthcare. It’s your comeback story, and that story starts with a choice.

Get Well. Live Well.

Description

We’re looking for someone who brings warmth and professionalism to every interaction—whether over the phone or through email. The ideal candidate will help potential patients feel informed and confident, ensure current patients feel genuinely cared for, and represent our company with kindness and excellence in every exchange.

Responsibilities

To succeed in this role, the ideal candidate will approach each task with excellence, empathy, and a commitment to providing an outstanding experience for every patient.

Develop and maintain a strong understanding of all products and services to confidently and accurately answer patient questions.

Know when to involve clinical staff for specialized inquiries or support.

Engage potential patients with care and enthusiasm—scheduling appointments and building trust from the very first conversation.

Confidently close phone appointments by connecting with patients and understanding their needs.

Meet or exceed monthly service and engagement goals.

Respond quickly and positively to all patient questions, concerns, and feedback.

Learn and effectively use our patient database, CRM, and EHR systems.

Demonstrate professional and courteous communication in every phone call and message.

Represent the company with a polished, positive, and approachable demeanor.

Keep your workspace clean, organized, and conducive to focus.

Understand and follow company policies, procedures, and operational guidelines.

• Embody and communicate the company’s vision and mission in every interaction.

Qualifications

We’re looking for a detail-oriented, organized, and personable professional who thrives in a fast-paced, service-focused environment. The ideal candidate will bring strong communication skills, a natural ability to connect with people, and the confidence to represent our brand with care and professionalism.

Preferred Skills & Experience :

Minimum of three years providing exceptional customer service; experience in aesthetics, cosmetics, or a related sales environment is highly valued.

Background in customer service, phone support, and / or sales with a genuine passion for helping others.

Strong organizational, problem-solving, and time management skills with attention to detail.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to quickly learn new systems such as CRM or EHR platforms.

Excellent verbal and written communication skills; bilingual (Spanish / English) a plus.

Comfortable working with data, including basic math functions such as percentages and ratios.

Able to think critically, follow instructions, and adapt to changing priorities with professionalism and positivity.

High School Diploma or equivalent required.

Our Mission

To empower individuals and providers with personalized, root-cause-focused care that restores health, balance, and freedom.

Our Vision

To lead a transformative shift in modern medicine…where deeper insights, proactive care, and personal choice define the future of wellness.

The Fine Print :

EVEXIAS Equal Employment Opportunity (EEO) Statement

EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants.​Employment decisions at EVEXIAS are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment.

EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact hr@evexias.com for assistance.

Texting Privacy Policy and Information :

Message type : Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".

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