TAM Telephone Interviewer - PT

POSITION SUMMARY :

The telephone interviewer conducts activities associated with the collection of data from caregivers

receiving various services, such as MST. This position will represent ABH® and its services in a

positive and professional manner and adhere to ABH®s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.  Bilingual skills (Spanish / English) required;

DUTIES AND RESPONSIBILITIES :

• Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
• Conduct surveys in accordance with preferred interviewing practices;
• Completion of surveys on-line or manual entry of data after the measure is administered;
• Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
• Generate reports as required;
• Staff the toll-free TAM dedicated phone line;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
• Performs other tasks / responsibilities as required to support the business operations.

EDUCATION AND EXPERIENCE REQUIREMENTS :

KNOWLEDGE / SKILLS / ABILITIES :

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