Customer Service Lead

Job Description

Job Description

About Us

At The Pharmacy Hub , we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values

The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services.

Job Summary :

The Customer Service Lead is responsible for guiding the customer service team in delivering an exceptional client experience from start to finish. This role ensures that clients achieve their goals with the company's products and services through proactive relationship management, strategic support, and operational excellence. Acting as both a team leader and a client advocate, the Customer Service Lead drives satisfaction, loyalty, and retention by fostering collaboration across departments and continuously improving service quality and efficiency.

Key Responsibilities :

Team Leadership & Development

Client Relationship Management

Reporting & Performance Metrics

Qualifications :

What We Offer

This is a full-time position, working 44 hours per week, Monday through Friday

This is a 100% onsite role; remote or hybrid work is not available

Pay Range

$49,000—$69,000 USD

Benefits :

At The Pharmacy Hub , we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.