Director of Revenue Operations (Grand Rapids)

Role Overview :

We're seeking a Revenue Operations Director to join our leadership team and drive growth on two critical fronts : delivering exceptional revenue operations services that create predictable revenue for our clients, and optimizing 1 Bold Step's internal operations to fuel our continued growth.

This entrepreneurial leader will build and launch our comprehensive Revenue Operations service line from the ground up while strengthening our team management, processes, and client success functions. The ideal candidate thrives in dynamic environments, has a proven track record of creating and executing new initiatives, and possesses the strategic vision to help scale a growing agency that works with companies often larger than ourselves. This is an opportunity to shape both client outcomes and company direction while leading cross-functional teams in a fast-moving business where innovation and results matter most.

Key Responsibilities :

Operations Service Line Development :

• Create and manage a comprehensive Revenue Operations service offering that integrates with our Lean Transformation of Marketing process
• Define program scope, methodology, and deliverables for internal and external stakeholders
• Develop necessary tools, audits, and documentation to support client engagements
• Create and execute a full Go-To-Market strategy for the new service line
• Establish KPIs that align with overall 1 Bold Step performance metrics
• Generate measurable revenue through successful service delivery

Lead Generation & Nurturing Systems :

Client Revenue Cycle Optimization :

Internal Agency Operations :

Team Leadership & Development :

Strategic Planning & Reporting :

Skills & Qualifications :

Required Experience :

Technical Skills :

Leadership & Soft Skills :

Preferred Qualifications :

Management Systems & Methodologies :