Spa Concierge

Responsive recruiter

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Wellness resources

Purpose

As a Spa Concierge you are the first and last impression for each guest who enters the spa making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guests experience is memorable and enjoyable from start to finish.

Responsibilites

The Spa Concierge is responsible for welcoming guests preparing them for services ensuring their comfort and relaxation through guest amenities and proper guest flow through the spa on a daily basis. The Spa Concierge is responsible for preparing beverages for the guests prior to during between and after services. The Spa Concierge will work closely with providers to ensure that each guest is comfortable and on-schedule for their treatment(s). The Spa Concierge is responsible for conforming to standards set forth in the Team Member Handbook and Operations Manual and will strive each day to exceed our guests expectations.

Role Specifications

Being a steward of the Woodhouse brand.

Serves as primary support for the spas manager therapists and guests.

Ensures that every guest has a friendly inviting and memorable experience.

Serves as primary support for the spas manager therapists and guests.

Answers incoming calls and listens to our guests needs to schedule appointments or

provide service recommendations and collect payment for services.

Partners with the therapists to increase their guest retention and retail sales by

scheduling the guests next appointment during checkout and promoting the

recommended products.

Educates guests on the Woodhouse experience including a warm welcome

introduction to our locker room and amenities and helping them to have a seamless experience.

Drives service and retail sales / awareness by educating guests on products and services.

Remembers the small details that make Woodhouse Spa special - guests favorite drink a

warm neck wrap and / or personal information like birthdays and anniversaries.

Must be able to work weekends and some holidays.

Must comply with all company policies and procedures.

Other duties as assigned.

Qualifications

High school diploma or equivalent required.

Ability to work in a fast-paced environment and maintain professionalism.

Ability to pivot and navigate through change management.

Comfortable interacting with guests in a spa setting.

Leadership experience in a similar role or front-office operations.

Comfort level with driving company sales goals and initiatives.

Proficiency in English language (reading writing and verbal).

Computer proficiency.

Previous customer service and telephone reservations experience.

Basic accounting skills (for daily closing procedures).

Organizational Relationships

This role reports directly to their department supervisor / Spa Director.

Compensation : $19.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.

About Us : Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1