Sales Operations Analyst

Customer Service And Sales Support

Main Function : Provide a high level of customer service and support the sales team.

Qualifications :

• Bachelor's degree or equivalent preferred
• Two years related experience
• Skilled in MS Excel, Word, PowerPoint
• Excellent communication skills, including ability to communicate effectively in English
• Excellent interpersonal skills
• Strong organizational skills

Working Conditions :

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

Key Relationships :

Customers

PNY staff

Procurement

Engineering

Manufacturing

Shipping and Receiving

Duties And Responsibilities :

Primary point of contact for customers

Support the sales team by managing administrative tasks and customer service inquiries

Enhance sales efficiency and elevate customer service quality

Identify and assess customer needs

Ensure efficient resolution of customer issues across various channels

Answer customer questions about products and services

Handle customer inquiries, processing orders, updating and allocating backlog

Coordinate the logistics of customer orders

Maintain account specific data, routing guides and price lists

Assist the primary sales team with managing customer relationships

Provide updates on order status and shipment schedules to customers

Inform customers about any delays or changes in their order status

Engage in interdepartmental collaboration to achieve shared objectives

Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution

Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy

Heavy email correspondence

Assist in other areas, as assigned

Compensation :

The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.

Benefits Overview :

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.