Mail Carrier / Shipping and Receiving

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. Exela serves more than 4,000 customers in 50 countries, including over 60% of the Fortune 100, with solutions spanning finance & accounting, human capital management, and legal management, plus industry-specific offerings for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms and a configurable stack of automation modules, Exela rapidly deploys end-to-end digital journey solutions with 17,500+ employees in 23 countries.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; commuter benefits; supplemental income protection including short-term insurance; and a 401(k)-retirement savings plan with access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses and their families. Individuals will be considered regardless of military rank or specialty.

Job Description

As a Customer Service Representative in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility is to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests to maintain client satisfaction and foster positive relationships.

Responsibilities

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks, check for accuracy, and identify errors.
• Make corrective entries as indicated by verification results or warnings.
• Troubleshoot data problems, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures to support process improvement.
• Maintain safety awareness and promptly report potential hazards.
• Adhere to security and privacy policies to protect company and customer information.
• Perform other duties as assigned by supervisors with flexibility and adaptability.
• Work in various environments (office, computer rooms, production floors, warehouses, shipping / receiving) with occasional exposure to dust, toner, ink, and other environmental factors.
• Engage in repetitive motions (twisting, bending, lifting) with the ability to lift up to 25 lbs. frequently.

Qualifications

Pay : The pay rate for this position starts at $16 / hr; base pay may vary based on knowledge, skills, and experience. Bonus opportunities and a full range of medical, financial, and other benefits may be provided depending on the position offered.

EEO Statement

Exela is committed to a diverse environment and is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or other protected characteristics.

Exela recruiters or representatives will contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com, or @ersgroup.com. We will never ask you for payment or to deposit funds during the recruitment process.

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