Customer Delivery Specialist, Sr

Customer Delivery Specialist Sr

CSG Forte is looking to hire a Customer Delivery Specialist Sr, who will use the CSG product portfolio to maximize the value of associated processes, best practices, and services to resolve our client's business and technical challenges. The Customer Delivery Specialist Sr plays a critical role in shaping the merchant and partner onboarding experience for our payment processing platform.

This role is responsible for leading end-to-end onboarding for ISVs, ISOs, government entities, and enterprise merchants, ensuring a seamless transition from sales ? contracting ? solutioning ? implementation ? go-live.

You will own the full onboarding lifecycle, aligning internal teams (Sales, Solution Engineering, Underwriting, Risk, Integrations, Product, and Support) to ensure a smooth, timely, and high-quality experience. This role will emphasize technical fluency, project leadership, strong communication, and predictable delivery.

We are looking for a Customer Delivery Specialist Sr who will :

• Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
• Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational / underwriting readiness.
• Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
• Build long-term trust and handoff customers to Customer Success once live.
• Occasional travel may be required.
• Actively participate in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client's expectations for service and support.
• Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.
• Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.
• Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.

Is this opportunity right for you? We are looking for candidates who have :

CSGer Perks & Benefits

Position Pay Range : $59,034.83-$94,454.89. This role is eligible for a bonus opportunity.

Location(s) : United States Remote

Accommodation : If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and / or testing processes.

Our Guiding Principles

Impact : Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity : Do what's right for our customers and our people while being authentic. We treat everyone with trust and respectthat's just who we are.

Inspiration : Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story :

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.