Licensed Insurance Call Center Supervisor

A company is looking for an Insurance Call Center Supervisor to oversee the daily operations of the sales center in the Insurance Service Center.

Key Responsibilities

Lead and coach sales associates while fostering a positive team environment

Manage staffing needs including hiring, training, and performance reviews of Sales Associates

Prepare monthly reports on department activity and handle escalated customer issues

Required Qualifications

Associate's degree in Business or related field or equivalent experience

5+ years of experience in insurance sales, including one year in a supervisory role

Active Personal Lines or Property & Casualty License

Availability for a specified work schedule

Proficiency in standard business application software