Field Staff Supervisor - Home Care

Field Support Team Lead

Fueled by a real understanding of today's challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

The Field Support Team Lead is a liaison between care center leadership and field employees. The role requires a high degree of collaboration with other care center team members including the hiring and onboarding coordinators, the scheduling team, field nurses and care center leadership to maintain relationships with and resolve problems for the field staff. The position will also assist care center leadership SRM / DOO in ongoing initiatives and projects.

Essential Functions :

• Responsible for improving field staff engagement and retention through regular events, activities, and building strong relationships with field staff.
• Supports scheduling team and home care aides with service delivery to clients, families and caregivers.
• Functions as a coach to home care aides. Explains and reinforces job role, policy and standards of practices.
• Performs on-site home visit orientations, supervision visits, skills checks and annual reviews for home care aides in compliance with federal, state, and applicable accrediting body and company policies.
• Participates in investigations related to services complaints, dissatisfactions or incidents under direction of SRM and DOO.
• Supports SRM team in other areas including scheduling when necessary.
• Communicates concerns in employee performance to supervisor.
• Communicates changes in patients' health or function to appropriate nursing staff and SRM / DOO.
• Demonstrates flexible and efficient time management, and helps team meet care center productivity standards.
• Willing to drive to Marblehead.
• Performs other duties as assigned.

Knowledge, Skills and Abilities :

Qualifications :

Benefits :

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.