Loaner Fleet Coordinator

Position Summary

The Loaner Fleet Coordinator is responsible for managing BMW of Portland’s 100-vehicle loaner fleet to ensure a seamless, efficient, and premium customer experience. This role oversees vehicle assignment, check-in / check-out operations, fleet health, maintenance scheduling, and overall vehicle readiness. The Coordinator plays a critical part in maintaining customer satisfaction, protecting dealership assets, and supporting smooth service department operations.

Key Responsibilities

Loaner Vehicle Operations

• Manage daily loaner vehicle check-in / check-out process for all service customers.
• Ensure accurate documentation for contracts, driver’s license verification, insurance, mileage, fuel levels, and condition reports.
• Assign vehicles based on availability, customer needs, and reservation type.
• Maintain real-time awareness of fleet status (available, out, in detail, in service, etc.).
• Coordinate same-day loaner turnarounds to ensure vehicles are ready for the next customer quickly and efficiently.

Fleet Management

Customer Service & Communication

Logistics & Coordination

Compliance & Risk Management

Required Skills & Qualifications

Physical Requirements

Why This Role Matters

The Loaner Fleet Coordinator ensures BMW of Portland customers experience convenience and luxury from the moment they arrive for service. With a fleet of 100 vehicles, this role is critical for customer retention, CSI performance, service throughput, and protecting one of the dealership’s largest assets.