Call Center Representative
Dillard'sFort Worth, Texas30+ days ago
Job type
- Full-time
Job descriptionAbility to effectively communicate to customers Basic computer & strong keyboarding skills Ability to work in a fast paced environment Maintain a positive and professional relationship with customers and other departments. Be able to problem solve and be able to modify approach without compromising outcome. Effective time management strategy Strong sense of professionalism by being positive, calm and composed under pressure Be a self -starter Previous customer service experience beneficial, but not required Previous call center experience preferred, but not required
We are looking for positive, hard-working individuals who are eager to learn new skills in an environment that encourages job advancement and growth opportunities. We require a pre-employment background check before hiring. We hope you will join our team at Dillard's.
ROLES & RESPONSIBILITIES
- Take incoming customer calls and provide answers to customer's questions and concerns.
- Offer support and assistance to dissatisfied customers by researching and providing solutions.
- Guide callers through navigating Dillards.com and the product and services we provide.
- Collaborate with other department to address customers needs.
- Record details of customer interaction and accurately log all information.
REQUIRED SKILLS
DESIRED SKILLS
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Call Center Representative • Fort Worth, Texas