Process Improvement Analyst II / III

Overview

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and / or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex / difficult tasks with advanced analysis and considerable impact, latitude, and scope.

Responsibilities

• Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations
• Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions
• Research and evaluate opportunities related to process flow variance deficiencies
• Develop and implement processes and procedures to ensure correct recording of actual labor times
• Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction
• Analyze processes and workflows to understand value chain, input / output, to improve and / or automate business performance
• Leverage best practices gained through process improvement activities to other activities which would benefit from implementation
• Anticipate internal and / or external business challenges including regulatory; recommend process, product or service enhancements
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
• Ensure the implementation of new and enhanced processes
• Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Full life-cycle project management

Establish and lead project teams

Qualifications

Desired Qualification(s)

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Location : 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful : Make our mission your passion.

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams : Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.