General Manager

Overview

We are seeking a dynamic, results-driven General Manager to help launch and lead our brand-new FASTSIGNS center in Bethesda, MD. This is a rare ground-floor opportunity for an entrepreneurial leader to build a business from scratch. The General Manager is responsible for directing all daily operations of the center. This individual will be focused entirely on center growth, profitability, and building a high-performing team.

Responsibilities

Develop and execute the center's business plan, including sales, marketing, and financial strategies.

Take full P&L responsibility; manage budgets, control costs, and drive center profitability.

Recruit, hire, train, and manage all center employees, establishing a positive and productive team culture.

Establish, document, and manage all center workflows for sales, production, and installation to ensure maximum efficiency and quality.

Lead all sales and marketing activities to build a new customer base, including B2B outside sales, networking, and digital marketing efforts.

Serve as the primary consultant for clients, performing needs analysis, site surveys, and providing estimates.

Oversee the entire production process, implementing quality control standards to ensure all products meet FASTSIGNS brand standards.

Manage center inventory, material ordering, and vendor relationships.

Ensure all center equipment is properly maintained and operated.

Foster a culture of exceptional customer service.

Perform administrative duties, including scheduling, reporting, and ensuring all company policies are followed.

Increase center visibility by actively participating in the local business community (e.g., Chamber of Commerce, BNI).

Qualifications

Minimum 5 to 8 years of management experience, preferably in a small business environment.

Experience in the sign, graphics, or printing industry is required.

FASTSIGNS-specific experience is a significant plus.

Proven track record of P&L and financial management responsibility.

Strong B2B sales and business development skills.

Entrepreneurial mindset with a high level of personal drive and a hands-on, problem-solving attitude.

Excellent leadership, communication, and team-building skills.

Proficient computer skills, including Microsoft Office.

Ability to thrive in a fast-paced, startup environment.

Must be able to stand for long periods and lift up to 50 lbs.

Compensation

$60,000 - $75,000 per year (base salary commensurate with experience)

Incentive compensation plan based on center performance

Benefits

Benefits stipend

Paid Time Off (PTO)

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