Seasonal Warehouse Customer Service Representative

Job Description

Job Description

As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests.

Start time : Between 7AM-8AM, Monday through Friday

The responsibilities of the position include, but are not limited to :

• Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and / or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” % Contacts per Hour)

To be qualified for this position, you must possess the following :

The following skillsets are preferred but not required :

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.