Associate Patient Services Representative

Patient Services Representative

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions :

• Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to : assists with patient check-out; schedules patient appointments, incoming / outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.
• Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications :

About Corewell Health :

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you :

Comprehensive benefits package to meet your financial, health, and work / life balance goals.

On-demand pay program

Discounts directory

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options

Eligibility for benefits is determined by employment type and status

Primary Location : SITE - Greenville Hospital - 615 S Bower - Greenville

Department Name : Admitting And Registration - Greenville

Employment Type : Full time

Shift : Day

Weekly Scheduled Hours : 37.5

Hours of Work : 7 : 00 a.m. to 3 : 00 p.m. and 6 : 30 a.m. to 2 : 30 p.m.

Days Worked : Sunday to Saturday

Weekend Frequency : Every fourth weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.