IT TECHNICIAN IV

Job Description

Job Description

Position : IT Technician – Level IV

Reports to : IS Director

Position Type : Exempt

Overview :

This is a newly created hands-on role responsible for ensuring the performance, reliability and continual improvement of the company’s core IT services under the direction of the Director of IS / IT. The role oversees all aspects of infrastructure and various corporate applications such as but not limited to : ETRM, FS, TAS, M / O365 administration, service desk operations, cybersecurity, and IT project execution. The role highly interacts with upper management and plays critical part in ensuring IT support to all functional areas within the corporate office and the terminal facility.

Responsibilities :

• Overseeing of all company’s networking not limited to : firewalls, switches, WAPs, S2S VPN, Client VPN, etc. Strong understanding of the 7-layers ODI Model for troubleshooting is needed.
• Rack / Stack / Setup / Configure servers and clustered-servers for any purpose.
• Plan / provision / post -launch virtual machines for V2V / P2V migrations.
• Plan and provision proper backup of all servers.
• In-Depth knowledge of script via PowerShell.
• Overseeing the lifecycle of desktop hardware and software, including procurement, deployment, upgrades and disposal.
• Maintaining desktops operating systems, configurations, and security settings.
• Troubleshoot technical issues related to desktop computers and peripherals.
• Implement and enforce desktop security policies and standards.
• Manage user access controls and permissions.
• Lead and coordinate IT projects related to desktop infrastructure, including hardware deployments and software upgrades.
• Formulate project scope, timelines, budget, and deliverables for desktop-related IT programs.
• Collaborate with executive management in the understanding of the business requirements translated into technical specifications.
• Monitor project progress, identify risks, and implement corrective actions.
• Perform other duties as assigned, as the role evolves in the future.

Required Knowledge & Skills :

Other Requirements :

Compensation :