Customer Service - Medford, OR

Summary :

Join the team in the Medford Division and p rovide outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers’ order-related problems. Provide administrative support for assigned Account Managers in a team-based environment in alignment with WCP Solutions’ culture and company and department goals. Enjoy your personal time with friends / family by having a consistent and reliable schedule M-F 8 : 00am-5 : 00pm with opportunity for overtime.

Richard “Dick” Abrams- Give people the opportunity and support to succeed.

Benefits :

Paid Time Off (PTO), Paid Holidays, Paid Sick Time

Parental Leave

Matching 401k, Medical, Dental, Vision, Life, Disability

Tuition Reimbursement

Opportunity for advancement

Employee referral program

Essential Functions :

Have great phone etiquette on calls to customer service, follow thru with customer requests in a timely manner to all inquiries.

Write up price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.

Advise customers on trends, new products working with in their budgets and timelines.

Support inventory management and upcoming orders to resupply stock including product delays or change orders.

Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.

o     Complete daily production, accurate data entry, reporting paperwork and other office tasks.

Qualifications :

Highest level of professionalism with the ability to keep confidentiality.

Microsoft Office and accuracy in invoicing.

Experience with customers while being courteous and articulate.

Effective verbal and written communications skills; ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

Focus on time management, punctuality, detail oriented and consistency.

Knowledge, skills, and abilities :

Perform basic mathematical skills including use of measurement systems.

Strong attention to detail, well organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects; approachable, flexible, adaptable to change.

Customer service oriented and dependable, with the ability to work well under pressure in an environment full of deadlines, providing accurate output.

Maintain a clean work environment and follow safety requirements and principles.