Customer Service Representative

Are you looking for an opportunity where you can grow within an organization? By joining Transmission & Fluid Equipment Inc, one of the country's largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career opportunities while being rewarded for your hard work!

TFE provides online ordering, bar coding and kits in addition to Just-in-Time (Kanban) ordering for customers. TFE also provides on-site plumbing of hydraulic systems with hose, tubing and hydraulic adapters. These services complement our full line of Power Transmission products from manufacturers like Baldor/Dodge, Rexnord, Martin Sprocket & Gear, The Gates Rubber Company, Renold Jeffrey and Nord.

We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.

Key position responsibilities include:
• Maintain and improve Customer relationships
• Address Customers' needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast pace environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system
• Other duties may be required

While we provide excellent training opportunities, the qualified candidate will have a minimum of 2+ years of customer service or sales in a Manufacturing or distribution environment. Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred. Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs is preferred. Working experience with Trend ERP system is a plus. Strong analytical, mathematical and mechanical aptitude is required to be successful in this role.

Transmission & Fluid Equipment Inc provides a team environment that fosters personal growth and development. We believe in getting the right people on our team so if you are a high-energy person and effective in achieving sales results then we want to hear from you!

Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Professional development assistance

WE ARE AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.