Social Ministries Case Manager

Overview

The Salvation Army’s Springfield Corps., is hiring a Social Ministries Case Manager and offers excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Location: 170 Pearl St., Springfield, MA

Hours/week: 35 hours per week

Exemption: Non-Exempt

Pay Range: $18.39 - $24.00 per hour

*starting pay varies depending on experience and qualifications*

Provide direct assistance to qualified individuals seeking emergency services.

Duties & Responsibilities:

Casework

• Interview clients and assess needs and resources of clients.
• Provide emergency assistance, counseling, advocacy to clients according to the needs assessed.
• Make referrals to area agencies for further services.
• Schedule appointments for clientele as needed.
• Maintain accurate and confidential daily records of clients including but not limited to forms/files/correspondence/statistical information/ and other records as required.
• Recognize spiritual needs of persons which may require referral to the Corps Officers (who are ordained ministers of The Salvation Army).

Program Support

• Assist with the implementation and coordination of social ministries programs at Corps
• Maintain inventory for feeding program and emergency food pantry, including supporting Corps officers in grant and in-kind donation development.
• Network with and cultivate collaborative relationships with key personnel at other social service agencies and community-based organizations in the corps area.
• Attend community meetings as requested by Corps Officers

Pathway of Hope

• Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.
• Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals
• Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.
• Consult with other external agencies to provide support services and resources.
• Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.
• Input accurate and complete data for all contacts with clients into the social ministries database and required data tracking into Service Point database. Participate in required social service, counseling, and other appropriate TSA trainings.
• Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.
• Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
• Remain up to date with all Keep SAfe training
• Perform other duties as required

QUALIFICATIONS

Education Requirements:

Associates or Bachelor’s Degree in the Social Services field required OR;

High School Degree with 2+ years’ experience in the social services field

Work Experience:

1-year experience in the Social Services field

Other Qualifications:

• Familiar with principles of strength-based case management
• Working knowledge of Microsoft applications (Word, Excel, PowerPoint, Access)
• Proven written and verbal communication skills
• Strong interpersonal and organizational skills
• Must be able to lift 25 lbs
• Good problem-solving skills
• Knowledge of the local community and services provided
• Valid driver’s license and use of official vehicle may be required. Ability to travel as needed
• Bi-lingual, preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.