Operational Excellence Events Manager

Operational Excellence Events Manager

Were looking for a dynamic Operational Excellence Events Manager to join our Marketing Services Center (MSC), a role that sits at the intersection of marketing technology, operations, and business strategy. Youll lead the delivery of world-class event marketing services, partnering across diverse teams, suppliers, and geographies to drive scalable execution and operational excellence. If you thrive in fast-paced environments, love solving complex problems, and want to make a global impact, this is your moment.

Operational excellence is the engine behind our global event success. This role is pivotal in driving consistent, high-quality execution across Microsofts event landscape. Youll embed governance, streamline processes, and champion data-driven decision-making to ensure every event delivers measurable business impact. Youll evolve frameworks that enable repeatable success, align stakeholders across Corporate and Field, and set the standard for operational rigor in marketing delivery.

We deliver marketing services at scale to sales and marketing teams across Americas, Asia, and EMEA. We are a Center of Excellence that brings deep expertise across a broad range of servicesincluding events, email, social command centers, budget management, sales enablement, analytics, and more. Anchored in an Operational Excellence framework, we prioritize performance, service quality, and efficiency, enabling MCAPS to operate with speed, precision, and trust, empowering the re-engagement of millions of customer contacts that drive highly engaged signals.

What Makes You a Great Fit

The ideal candidate brings passion and experience across a range of disciplines :

• Data-Driven Operational Excellence Uses data to inform decisions, forecast needs, and drive operational and execution excellence.
• Process Optimization Diagnoses inefficiencies across people, process, and technology, and builds prioritised roadmaps to resolve them.
• Program Leadership Expert in program management and stakeholder collaboration, driving the design, launch, and optimization of marketing services to improve satisfaction and performance.
• Business & Technical Acumen Bridges business and technical teams, bringing creativity and solution-oriented thinking to complex challenges.
• Service-Oriented Committed to delivering measurable business value and exceeding KPIs and SLAs.
• Versatile Communicator Skilled at presenting ideas clearly and persuasively in written, verbal, and visual formats, engaging all levels of the organisation and driving alignment across senior leadership and cross-functional teams.
• Highly Organized Strong problem-solving skills with meticulous attention to detail.
• Growth Mindset Thrives in change, champions digital transformation, drives consensus through ambiguity, and influences without authority.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.