Clinical Account Director

Clinical Account Director

The Clinical Account Director will be responsible for nurturing high-level strategic client relationships, effectively collaborating with various levels of internal and external leadership to drive a mutually beneficial partnership. This role requires a strong background in pharmacy combined with exceptional business acumen to effectively oversee the development and execution of tailored solutions that meet client needs. The Director is ultimately responsible for a pharmacy benefits relationship that meets client intent for access, service and affordability, while ensuring RxBenefits' goals of the partnership are met. They will leverage their expertise as a pharmacist to provide insightful, evidence-based recommendations, foster long-term partnerships, and drive client satisfaction and retention. This position is ideal for an experienced professional who thrives in a pivotal role and is passionate about enhancing client relationships through strategic, data-driven decision-making. This position may work remotely or in our Birmingham, AL headquarters, and requires up to 25% travel. This job requires a licensed pharmacist.

Essential Job Responsibilities Include :

• Serves as the primary advisor on RxBenefits and / or PBM services and products, providing recommendations as appropriate.
• Primarily responsible for client contract life cycle, including responsibility for negotiating renewal and ensuring contractual obligations are met by both RxBenefits and the client.
• Operates with a high degree of autonomy, effectively navigating internal channels to quickly address client challenges and unique strategic needs.
• Efficiently and effectively escalates to leadership when needed.
• Ensures that RxBenefits' service levels are generating high overall client satisfaction, increasing likelihood of contract renewal.
• Fosters collaborative relationship with RxBenefits PBM Relations team to ensure client's unique needs are met.
• Regularly provides in-depth evaluation to client regarding factors affecting drug trend.
• Maintains awareness of drug pipeline and proactively consults broker / client on appropriate drug category management approaches.
• Proactively consults broker / client on recommended benefit design and formulary approaches.
• Ensures modeling and reporting are sufficient to support broker / client needs and decision-making.
• Maintains a deep understanding of the client's organizational structure, culture and goals.
• Establishes a trusting relationship and promotes goodwill with client and broker via repeated transparent and consultative engagements.
• Proactively engages broker / client on both value-add solutions and any potential challenges / issues.
• Partners with Account Manager to ensure benefit changes are executed in alignment with client intent.
• Maintain in-depth knowledge of the PBM marketplace; state / regional legal requirements impacting client's benefits, carriers, underwriting requirements, and benefit / service / product offerings.
• Preparation of reports deemed necessary by Account Management leadership.
• Maintain accurate information on all assigned client accounts.
• Provide support to Account Manager, when needed, as they act as liaison in conjunction with Pharmacy Operations, client, brokers and PBM companies to resolve all service problems.
• Meet or exceed departmental goals established by the Senior Vice President -Account Management.
• Present a positive image in and out of the office to fellow employees, members, providers, and the community.
• Collaborate with other departments to develop strategic recommendations for assigned clients based on individual client needs.
• Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to broker and client.
• May be asked to lead team members through new processes, change management, and facilitate team calls as needed.
• Assists leadership with the goal of improving account retention and achieving key performance indicator standards.
• Other duties as assigned.

Required Skills / Experience :