Guest Service Representative

Guest Service Representative

Are you looking for a full or part-time job that has flexible scheduling, career growth, and great discounts on cake? At Nothing Bundt Cakes (NbC) in Rockwall, we believe in creating a warm, welcoming environment for our guests and teammates, offering creative solutions for unique celebratory occasions, and, of course, selling our delicious cakes. Here we are part of a Bundt Family and encourage personal and financial growth within our bakery and brand. The Guest Service Representative is the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.

Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.

Projects warmth, enthusiasm, and optimism that attracts others.

Knowledge, Skills, and Abilities :

Education, Certifications, and Work Experience Requirements :

Work Availability :

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensacin : $9.00 - $14.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!