Investor Reporting Analyst II

Job Title

Under the supervision of the department manager, this position is primarily responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for the assigned contracts.

Essential Job Functions

• Monitor the movement of funds to the correct PI / TI accounts via wire / book transfers, and process the remittance of principal, interest and other funds due to investors.
• Timely and accurately reconcile custodial bank accounts and clear outstanding items as required (daily / weekly / monthly)
• Understand and properly utilize current data reporting system(s) (RECWEB)
• Accurately gather, validate and deliver monthly files and reports to the trustee or owners / investors according to contractual obligations (i.e. CMSA standards or other reporting requirements).
• Calculate, verify / validate any and all fees and other critical amounts (i.e. disposition, workout, interest excess / shortage, Realized Losses, Appraisal Reductions Amounts (ARA) and Appraisal Subordinate Entitlement Reductions (ASERs), etc.) for inclusion in monthly reporting to trustees or owners.
• Utilize the Loan Servicing System, Hogan / View Direct image System and / or other forms of reconciliation to insure accurate balances for an assigned number of custodial or operational accounts.
• Review, comprehend and interpret assigned servicing agreements (master and primary) to determine setup of specific portfolio reporting and remittance requirements.
• Interact proactively and professionally with internal departments regarding items such as special servicing, payoffs, financial performance, and investor inquiries in addition to external parties regarding remittance amounts and classification of applied payments.
• Reconcile, accrue, and collect, as applicable, funds related to advancing transactions. Additionally, monitor / reconcile advance levels to minimize / eliminate company / investor risk.
• Review and communicate recommendations for new contract setup information, including Loan Servicing Investor Setup, Collection Account Setup, and RECWeb Investor Summary Setup.
• Assist Loan Accounting in investigating variance elements related to cash elements identified through the reconciliation process.
• Ensure servicing fees are accruing correctly, delinquent reports are correct, special servicing coding is accurate on reports, modification information, etc.
• Communicate with investors regarding remittance amounts and assist in drafting responses from questions of external parties related to portfolio or individual loan performance

Marginal or Peripheral Functions

Required Skills

Preferred Skills

Competencies / Skills

Equipment Used

Training Provided

Compensation and Benefits : This position is eligible to earn a base salary in the range of $56,000.00 - $85,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Job Posting Expiration Date : 01 / 16 / 2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.