Account Manager
SDI International CorpNC, USA5 days ago
Job type
- Full-time
- Quick Apply
Job descriptionThe MSP Account Manager will assist in overseeing and management of account activities of the USFC and Manufacturing onsite Customer location in Whitsett, NC Exercise discretion and independent judgment as it relates to day-to-day management of account activities. Serve as main point of contact for designated customer and client HR managers Advise account managers and other management staff on the effectiveness of the Light Industrial programs Act as the operational subject matter expert for assigned programs Manage PO process, job order creation, as well as invoices and payment activity Ensure all P.O. activity is properly controlled, and the procurement financial processes are adhered to Ensure that the SDI services provided to clients meet and exceed client expectations Quickly and efficiently resolve vendor or Client issues, and claims against suppliers Coordinate with suppliers and stakeholders to ensure that the product purchasing process from requisition to payment is complete Ensure that client referred business is executed effectively as per the agreed upon guidelines Communicate regularly with branch and corporate personnel regarding payroll changes and other employee matters Provide assistance to the administrative and HR supervision of contract employees for account managers Deliver process improvements and efficiency gains to improve existing processes and to ensure all customer and supplier requirements are in compliance May also be responsible to train and mentor other staff and managers Comply and adhere to all ISO policies and procedures Submit periodic reports to management as requested Assist in the receivables process to ensure SDI receives payment timely and accurately Responsible for various other administrative duties as directed by Company
Required Skills / Qualifications :
- Bachelor's Degree or equivalent Business, Finance and Project / Program Management skills
- Minimum 4 years of experience with Microsoft Office, including Word and Excel; Teams
- Demonstrates project management capabilities with the ability to deliver and report on tasks effectively and influence cross functional teams etc.;
- Demonstrates the ability to work with and develop professional working relationships with senior executives and colleagues;
- Have the ability to manage challenges and juggle multiple account activities at once;
- Outstanding verbal and written communication skills;
- Demonstrated analytical ability;
- Demonstrates excellent organization, documentation, retention and follow-up skills;
- Possesses excellent attention to detail. Client / Customer service expertise, Detail Orientation, Strong Research Skills, Accuracy, Interpersonal Skills, and Organizational Skills
- SLA and KPI management
- Contract adherence
- Stakeholder engagement
- Vendor management
- Written and verbal communication
- Presentation skills : written and verbal
- Management and recruitment
Preferred Skills / Qualifications :
Core Competencies :
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Account Manager • NC, USA