Operations Associate ATM & Cash Process, Controls & Support Team (Hybrid)

Operations Associate - ATM & Cash Process Controls & Support Team (Hybrid)

As a Capital One associate supporting a Retail Bank Operations Production Team you will be part of a talented team responsible for executing activities in a fast-paced environment. You will contribute to a customer-centric culture drive continuous improvement innovation and be a champion for change. An associate in this role will be expected to support operational processes while maintaining focus on risk reduction control adherence and delivery of an exceptional customer experience.

General Responsibilities :

Execute on operational processes with a high level of accuracy and efficiency as established by KPIs

Monitor and document incoming inquiries troubleshoot issues identify root cause and coordinate remediation

Support processes connected to internal and external systems leveraged across the ATM & Cash environment

Review profile onboarding documentation for accuracy and facilitate onboarding activities

Network within and across the value stream to develop relationships and deliver on core role expectations

Identify potential operational or customer facing risks and escalate in accordance with documented processes

Communicate and escalate challenges while proactively seeking to identify root cause and appropriate resolution activities

Research and resolve issues and inquiries using independent judgment with minimal assistance

Provide leadership with workflow updates and any impediments identified

Make effective independent decisions applicable to assigned tasks

Partner with leadership and other stakeholders to identify process improvements

Cross train on to support various processes as instructed by leadership

Influence positive behaviors and integrative thinking

Maintain and update process documents as assigned

Support continuous improvements innovation and well managed changes

Own personal development to achieve job proficiency and improve customer experience

Collaborate and influence various business units within Capital One

Maintain an awareness of third party vendor processes supporting Vault Services

Develop working relationships with upstream and downstream value stream partners

Other duties as assigned

Location : This role is hybrid where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications :

High School Diploma GED or equivalent certification

At least 3 years of Customer Service or Call Center experience

At least 3 years experience working in the Financial Industry

At least 1 year experience using Google Suite or Microsoft Office

At least 1 year of experience in Bank Operations

Preferred Qualifications :

Bachelors Degree or Military experience

2 years of experience in Bank Operations

1 years of Process Management or Project Management Experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond VA : $64700 - $73900 for Ops Prod Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

IC

Key Skills

Business,Information Management,Accounting,Corporate Risk Management,Faculty,Jms

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 64700 - 73900