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Bilingual Patient Relations Specialist
Bilingual Patient Relations SpecialistSleep Management, LLC • Lafayette, LA, US
Bilingual Patient Relations Specialist

Bilingual Patient Relations Specialist

Sleep Management, LLC • Lafayette, LA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Essential Duties and Responsibilities :

  • Answer calls from patients and other stakeholders
  • Communicate effectively in both English and Spanish to assist patients with their inquiries
  • Coordinate with other teams to ensure first call resolution
  • Provide support such as explaining services and billing to patients
  • Solid understanding of the products and services offered by the company to assist callers
  • Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
  • Address patient concerns and de-escalate issues when necessary
  • Follow up with patients to ensure their needs are met and are satisfied with the service
  • Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

Minimum Qualifications :

  • High School Diploma or equivalent.
  • Outstanding customer service skills as evidenced by prior experience.
  • 1-3 years’ work-related experience in a health care setting preferred.
  • Language Proficiency : Fluent in both English and Spanish with excellent verbal and written skills in both languages required.

    • Preferred Knowledge, Skills, and Abilities :

  • Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
  • Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
  • Understands and adheres to confidentiality requirements in relation to patient information

    • You will be expected to work during regular business hours, Monday through Friday, 8 : 00 a.m. – 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

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    Bilingual Specialist • Lafayette, LA, US