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Entry Level Customer Service Agent
Entry Level Customer Service AgentAllstate Insurance Agency - Eric Ekblade • Derby, CT, US
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Entry Level Customer Service Agent

Entry Level Customer Service Agent

Allstate Insurance Agency - Eric Ekblade • Derby, CT, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • 401(k) matching
  • Paid time off
  • Training & development

Launch Your Professional Career in a High-Performance Agency


The Ekblade Agency is seeking a driven, detail-oriented professional to join our growing team as a Client Success & Service Representative.


You will become a trusted advisor to clients, helping them protect what matters most while developing strong communication, problem-solving, and business skills in a fast-paced environment.


If you are organized, people-focused, and motivated to grow, this is a strong entry point into a long-term career in financial services and insurance.


What You’ll Do


• Manage and strengthen client relationships
• Assist customers with policy updates, renewals, and coverage reviews
• Educate clients on coverage options and protection gaps
• Process policy changes and support claims inquiries
• Maintain accurate account documentation
• Communicate with clients by phone, email, text, and in person
• Collaborate with our sales team to ensure seamless client experience
• Continuously develop product knowledge and professional skills


You will play a key role in client retention, satisfaction, and agency growth.


What We’re Looking For


• Strong communication and relationship-building skills
• Highly organized and detail-oriented
• Coachable and open to feedback
• Comfortable in a fast-paced environment
• Motivated to build a professional career, not just hold a job
• Bilingual Spanish is a plus
• Willingness to obtain Connecticut insurance licensing


Previous customer service experience is helpful but not required for the right mindset.


What You’ll Gain


• Professional training and mentorship
• Licensing support
• Real responsibility from day one
• A clear growth path into senior service or leadership roles
• Competitive salary + performance incentives
• A supportive, high-accountability culture


About The Ekblade Agency


The Ekblade Agency is an award-winning Allstate agency serving customers across Connecticut. We are performance-driven, growth-focused, and committed to developing strong professionals within our organization.


We don’t hire placeholders. We build careers.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.

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Entry Level Customer Service Agent • Derby, CT, US

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