Associate Technical Support

A company is looking for an Associate Technical Support (TSE).

Key Responsibilities

Provide exceptional customer service and resolve customer concerns in a timely manner

Document interactions and troubleshoot customer issues using remote desktop software

Learn the company's platform and products quickly to provide accurate information to customers

Required Qualifications

1+ years of experience in a customer service role

Good working knowledge of Windows / Mac OS and its components

Strong knowledge of web-browser based technologies

Experience with HRIS, CRM, and / or ATS is a plus

BA / BS, AA or equivalent in Technology and / or related fields is a plus