(USA) Tire and Battery Service Advisor

Position Summary

Be a team member, collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.

Be an expert, demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications, and seasonality, demonstrating knowledge of Point of Sale systems, phone and in-person selling techniques.

Be a techie, leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training, adapting to new tools and encouraging others to use them.

Be an owner, communicates equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders, operating cash registers, processing transactions, working hands-on in the physical area, maintaining accurate inventory, audit safety and compliance standards, reporting TBC complaints, safety hazards and problems with products, services, and work areas, completing paperwork logs and other required documentation, ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifying member needs, assists members with purchasing decisions, and resolves issues and concerns.

Be a talent ambassador, being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing, influencing, and inspiring others for working in a style that is respectful, supportive, and team-oriented, understanding the roadblocks and assisting in training team members.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

Respect the individual : Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.

Respect the individual : Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the individual : Strengthens the team by helping, developing, and mentoring others, recognizes others contributions and accomplishments.

Act with integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve our customers and members : Delivers results while putting the customer first. Serve our customers and members : Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.

Strive for excellence : Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience. Strive for excellence : Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

The hourly wage range for this position is $20.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Valid state-issued drivers license. 18 years of age or older.

Preferred Qualifications

Auto service industry, Retail Experience

Primary Location

14050 Worth Ave, Woodbridge, VA 22192-4121, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.