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Field Service Supervisor- Earthmoving
Field Service Supervisor- EarthmovingThompson Tractor Company, Inc. • Tuscaloosa, AL, United States
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Field Service Supervisor- Earthmoving

Field Service Supervisor- Earthmoving

Thompson Tractor Company, Inc. • Tuscaloosa, AL, United States
30+ days ago
Job type
  • Full-time
Job description

Description

The Field Service Supervisor is responsible for leading branch Service Department personnel through field service repairs. Duties include mentoring and leading field service technicians, providing technical assistance, work order reviews, service call research and review, service truck maintenance and inspections, collaboration with customers and other branch personnel, and other duties not specified.

Essential Responsibilities and Expectations

  • * Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
    * Conduct technician reviews timely and accurately.
    * Create service quotations based on technician diagnostic feedback
    * Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs.
    * Communicate with field service advisor daily and manage workload capacity.
    * Ride with field techs on regular cadence to provide a better employee and customer experience.
    * Update customers as needed
    * Effectively communicate with internal personnel to address customer needs.

Qualifications

Education: High school diploma or equivalent

Experience:

  • Experience as a service technician and/or understanding heavy equipment repairs is required for this position.
  • Using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
  • Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.

Skills and Competencies

  • Telephone / verbal / written communication
  • Microsoft Office Suite
  • Microsoft SharePoint
  • Microsoft Dynamics AX 2012
  • Strong technical/repair skills

Job Training

  • Microsoft Word and Excel - basic and intermediate
  • Leadership training
  • Business communication skills training
  • OSHA & MSHA training
  • Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
  • Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and variable weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements and Job Hazards

  • Ability to speak, listen, read, write, and type effectively
  • Ability to reach, kneel, grasp, stoop, and perform repetitive motions
  • Ability to lift and carry items up to 75 pounds
  • Ability to climb on and around heavy equipment
  • Ability to drive during daytime and nighttime hours
  • Exposure to potential tripping, slipping, and falling hazards
  • Work in environments with job site-related hazards
  • Exposure to driving-related hazards
  • Ability to work effectively in stressful or high-pressure situations

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications
Behaviors Leader - Inspires teammates to follow them
Education Technical/other training (preferred)
High School or Equivalent (required)
Experience Experience as a service technician and/or understanding heavy equipment repairs is required for this position. (required)
Using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Skills
  • Microsoft Office (required)
  • Computer (required)
  • Problem Solving (required)
  • Verbal Communication (required)
  • Results Oriented (required)
  • Technical (required)
  • Collaboration (required)
  • Written Communication (required)
  • Strategic Thinking (required)
  • Relationship Building (required)
  • Leadership (required)
  • Mechanical (required)


    • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
    For further information, please review the Know Your Rights notice from the Department of Labor.
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    Field Service Supervisor- Earthmoving • Tuscaloosa, AL, United States

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