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Customer Service Representative
Customer Service RepresentativeBlue Truck Logistics • Ontario, CA, US
Customer Service Representative

Customer Service Representative

Blue Truck Logistics • Ontario, CA, US
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About Blue Truck Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables.

We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support.

Founded by a team with backgrounds at Uber and other high-growth startups, we’re using technology to bring the furniture supply chain into the modern world.

Our focus is simple:

  • let furniture brands shine at what they do best — designing and selling amazing products — while we handle the heavy lifting of delivering them to customers’ homes safely, quickly, and professionally.
  • Blue Truck is growing fast.
  • We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right.
  • For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity.
  • High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it).
  • What You’ll Do You’ll play a critical role in our day-to-day success.
  • You’ll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service.

Responsibilities include:

  • Answer inbound phone calls, text messages, and emails from customers about their deliveries.
  • Confirm delivery dates and provide real-time updates on delivery crew ETAs.
  • Troubleshoot problems on the spot using our internal systems and tools.
  • Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
  • Help with general office tasks like welcoming visitors, keeping supplies stocked, and keeping the workspace organized.

What we’re looking for:

  • Tech-Savvy: Comfortable with computers and common office software (Google Workspace), and able to touch type Problem Solver: Curious and resourceful, with a strong desire to dive into challenges and find solutions Quick Learner: Able to pick up new tools quickly (e.g., Airtable, Front, internal logistics systems) Strong Communicator: Clear and confident on the phone, with excellent written communication skills Professional & Reliable: Poised under pressure, highly organized, and dependable.

This is a full time, in office position in Ontario, CA. Schedule is:

  • Tue-Fri (in office): 8:30a - 5:00p Saturday (work from home): 9:00a - 3:00p Hours may adjust occasionally based on the needs of the business Powered by JazzHR
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Customer Service Representative • Ontario, CA, US

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