Operations Supervisor

Job Description

Job Description

Salary : Job Summary

The Operations Supervisor is responsible for the day-to-day supervision of front-end operations, including the front desk and call center. This role ensures that patient-facing services run smoothly, with an emphasis on efficiency, professionalism, and a positive patient experience. The Operations Supervisor serves as a super-user for the electronic medical record (EMR) system and phone system, supporting staff training and proficiency. Working closely with the Practice Administrator, the Operations Supervisor implements and enforces policies, monitors workflows, and supports staff development to maintain consistent, high-quality service across all front-end operations.

Key Responsibilities

Front-End Operations and Patient Services :

• Oversee front desk staff and ensures a welcoming, professional, and efficient patient experience.
• Ensure accurate, efficient, and professional check-in and check-out processes.
• Develop and enforce customer service-oriented policies to enhance patient interactions and satisfaction.
• Oversee front-end financial processes, including copay collection, billing coordination, and insurance verification.
• Work closely with the practice biller to ensure accuracy in claims processing and revenue cycle functions.
• Implement best practices for workflow optimization and patient experience improvement.
• Develop and maintain front-end procedural manuals to standardize processes and ensure consistency.
• Provide input on solutions for operational needs.
• Serve as an escalation point for patient complaints related to front-end operations.

Call Center Operations and Patient Services :

Staff Management & Training

Technology and Systems Management

Financial and Budgetary Oversight

Compliance and Risk Management

Leadership and Strategic Planning

Additional Responsibilities

Education

High School Diploma. Associate Degree or some college a plus.

Skills