Avaya Voice Engineer

Overview Avaya Voice Engineer (PSTS-2025-24289) : Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises. Responsibilities Essential functions will include : Operate and maintain government-owned telephony switches (PBX), including : Avaya Systems CM4.0 Perform : Troubleshooting and repair of switch issues Software updates and patching Installation and configuration of switch hardware Daily operation monitoring Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment) Utilize company vehicle to travel to remote locations weekly. Ensure switch systems remain fully operational and compliant with DoD / Navy standards. Other duties as assigned. Qualifications Education Associate’s degree or higher in IT or Cybersecurity (preferred). Years of experience2 years of experience required. 5 years preferred. Prior experience within DoD networks. Required skills or certificationsAvaya Certified Support Specialist (ACSS) or equivalent Nortel Meridian System Administration or equivalent IAT Level II (per DoD 8570.01-M) Cisco Certified Network Associate (CCNA) Red Hat Certified System Administrator (RHCSA) Microsoft Certified Solutions Associate (MCSA) or equivalent Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts Targeted pay range is $36.44 / hr- 45.00 / hr based on interview and experience. Physical Demands : Must be able to lift up to 50 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS : Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. #LI-BG1