Customer Service Specialist

Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Customer Service Specialist is responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities :

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
• Research and answer customer inquiries and fulfills service requests.
• Maintain knowledge of banking products, programs, services and promotions.
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues.
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
• Handle account service and maintenance requests efficiently and accurately.
• Maintain accurate call documentation.
• Identify customer needs and offer appropriate bank products and services to customers.

Required Knowledge, Skills and Competencies :

Industry and Work Experience :

Academic :

Benefits Available to Employees :

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

Banking Advantages for Employees :

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

Disclaimer :

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.