Branch Manager

Position Title: Branch Manager

Reports To: Director of Operations

Supervises: Area Managers, Coverage and Training Specialists, Site Supervisors and/or Frontline employees

Basic Function: Be a direct extension of the executive leadership/ownership by loving people well, serving clients with excellence, and managing processes, profitability and overall branch success.

Major Responsibilities

• Team
  • Love People; the number one priority of leaders in our organization.
  • Recruit, train and direct Area Managers, Coverage and Training Specialists, Site Supervisors and Frontline Employees as needed.
  • Maintain a well-staffed team by using our proven process and your experience.
  • Conduct employee reviews with direct reports, and others as needed.
  • Maintain composure during times of chaos; be the steady leader that the team needs.
  • Work whatever hours necessary to perform all duties required to make the team and the branch successful.
• Time
  • Schedule new and existing jobs and assign them to members of the team.
  • Monitor Budget vs Actual time reports to ensure compliance and branch profitability.
  • Use our proven process, best practices and industry standards ensure that all jobs are operating at peak efficiency while maintaining high standards of quality.
  • Respond to and maintain daily and weekly reporting accounting for time, job completion, customer satisfaction, and issue resolution.
  • Attend leadership meetings held weekly accounting for task completion, metrics, goals tracking, and group issue resolution.
• Tech
  • Manage CleanSmarts time management and branch operations software
  • Conduct quality inspections
  • Monitor and manage the branch issue resolution system
  • Monitor digital checklist completion
  • Monitor hiring platform
• Train
  • Ensure that new team members are trained using our proven process, and that they are equipped with all the tools and knowledge necessary to be successful in their role.
  • Coach existing team members and branch leadership in efficiency, cleaning methods, personality conflicts, etc.
  • Be an extension of our ownership team; love people well, give grace, and hold accountability.

DNA of a Branch Manager

• Loves People
• Obsessed with victory, and will do whatever it takes to get there
• Focused on solutions when faced with problems
• Loves to say "YES" to customer requests whenever possible
• Has a sense of realistic urgency
• Does what they say they will do, when they say they'll do it
• Confidently leads their team and branch, while always looking for opportunities to learn and develop as an individual and leader

Job Type: Full time

Benefits:

• Paid time off
• Health Insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Experience:

• Janitorial experience: 3 years (Preferred)
• Customer service: 1 year (Required)
• Leadership: 3 years (Required)

Work Location: On the road within the geographic footprint of their branch. Some extended travel required for meetings, professional development, and supporting other branches when needed.

Salary: Dependent on experience, ability, and location