Patient Services Manager

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $53,705.00 to $56,796.30 and may be commensurate with experience.

The Patient Services Manager position provides oversight and coordination for all front desk operations. Provides administrative services and office management for the SOME Medical and Dental Clinics and BHS services. Provides direct leadership, supervision, and operational management of the Patient Services Coordinator and Crisis Coordination teams within SOME’s Medical, Dental, and Behavioral Health Services.

This position is located at our main campus on O Street in NW Washington, DC.

Schedule: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)

Required: HS/GED; 3-5 yrs. Administrative experience in a Primary Care or Acute Care office/ private practice; Dental registration experience.

Required License/Certification: CPR/First-Aid; Driver's License; Medical Records Certificate/ MA Certificate

Expected Contributions: Front Desk Operations Management

• Maintain a safe and hospitable environment in the front desk area
• Greet clients and visitors; check in clients and provide direction or answer questions when needed
• Coordinate coverage of the front desk
• Maintain clinic schedule and monitor no-show appointments and other quantitative reports
• Schedule clinic appointments for clients when needed
• Review and monitor all patient information to ensure it is current in ECW for the Medical, Dental and BHS departments
• Assist with the coordination of patient navigation and flow throughout clinics
• Enroll and verify client insurance
• Assist with the coordination of patient navigation and flow throughout
• Orient and train front desk staff

Expected Contributions: Administrative

• Order supplies for the front desk, and oversee medical, dental, and BHS supply ordering when needed. (This position requires a credit card.)
• Order and distribute transportation tokens
• Scan documents into ECW
• Verify invoices and approve bill payments
• Provide oversight of the medical records request (MRR) process and conduct regulatory MRR audits.
• Input work orders and maintain a log for facilities maintenance of the front desk area, and the clinic

Knowledge/Skills/Abilities Required:

• Knowledge of electronic health records management and eClinicalWorks
• Knowledge of SOME mission and services
• Basic knowledge of medical and general dentistry practice
• Ability to prioritize tasks and work independently
• Basic knowledge of insurance payer systems, eligibility requirements, and medical coding/billing
• Self-motivated
• Time management skills
• Customer service skills to work with internal and external clients
• Problem-solving skills
• Organized with an attention to detail
• Ability to communicate with diverse audiences
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Leadership skills
• Flexibility with the ability to multitask despite competing priorities
• Proficient with MS Office, including Word, Excel, and Outlook

Reports to: Clinic Office Manager

Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.

Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.

Closing Date: Open Until Filled

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.