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Patient Service Representative- Canyon Medical Center
Patient Service Representative- Canyon Medical CenterCentral Ohio Primary Care - Employees • Reynoldsburg, OH, US
Patient Service Representative- Canyon Medical Center

Patient Service Representative- Canyon Medical Center

Central Ohio Primary Care - Employees • Reynoldsburg, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

  • Full Time / Benefits Eligible
  • Monday-Friday 8am - 4 : 30pm
  • Reynoldsburg, OH

Essential Duties and Responsibilities :

  • Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
  • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
  • Collect copays, deductibles and / or outstanding balances.
  • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
  • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
  • Working patient portal with potential to rotate to the front office working check-in and check-out.
  • Referrals
  • EPIC Duties

    • Qualifications :

    Experience, Education, Licensures & Certifications

  • Preferred : 1 year of administrative experience in a healthcare related setting
  • Required : High School diploma or GED; or at least six (6) months customer service or healthcare experience

    • Knowledge, Skills & Abilities

  • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
  • Strong organizational and written communication skills;
  • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and / or visitors;
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
  • Ability to work independently and in a team environment; and able to lead by example;
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
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    Patient Service Representative • Reynoldsburg, OH, US