Retail Assistant Manager

Job Title

Employee Benefits : Competitive wages for both full and part time opportunities, 401K plan with company match after 1 year, educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement. Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year. Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time. Sick time accrues 1 hour for every 30 hours worked up to 72 hours. Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure. 4 premium holidays, 2 non-premium holidays, and 2 floating holidays. Paid parental leave for both moms and dads! Adoption Assistance Program. If you are a regular full-time employee at FedEx, or are a part-time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and / or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA). LTD & STD Disability (full-time employees only), Life Insurance, Commuter, and Voluntary benefits. Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more. Free help with career development aspirations / training for all FedEx Office employees.

Position Summary

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

General Duties and Responsibilities

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive :

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and / or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping related services and activities
• Responsible for communication with the Store Manager and team members on daily / weekly / monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Minimum Qualifications and Requirements

Essential Functions

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

$22.90 - $28.05 / hr

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.