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Field Application Engineer

Field Application Engineer

Interplace, Inc.Edison, NJ, US
9 days ago
Job type
  • Full-time
Job description

Essential Job Functions :

  • Process import documents : receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers
  • Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse
  • Monitor and maintain computerized records related to purchasing activities closely
  • Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory.
  • Participate in vendor relationship management, identifying cost-saving opportunities to support the company's profitability goals
  • Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory
  • Assist in planning inventory against demand forecasts
  • Prepare monthly activity summaries
  • Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory.
  • Support customer service representatives in serving current and potential customers : answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records
  • Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc.
  • Perform other related duties as assigned
  • JOB QUALIFICATIONS :

1) Knowledge

  • Customer service, including customer needs assessment, and meeting quality standards for services
  • English language structure and content, including the meaning and spelling of words, rules of composition and grammar

    • 2) Skills

  • Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Speaking : Communicating with others to convey information effectively
  • Writing : Communicating effectively in writing as appropriate for the needs of the audience
  • Reading Comprehension : Understanding written sentences and paragraphs in work related documents
  • Time Management : Managing one's own time and the time of others
  • Organization : Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials
  • Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

    • 3) Computer Skills :

  • Email Communication, Microsoft Office Word and Excel

    • 4) Educational / Experience :

  • High Scholl Diploma or equivalent required
  • An Associate's Degree or Bachelor's Degree preferred.
  • At least 1 year of experience working in a sales office, purchasing, or customer service environment required

    • J-18808-Ljbffr

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