Dir, Patient Access Primary Care and IMS

Description

The Director of Patient Access Contact Centers provides strategic and operational leadership over Emory Healthcares patient access contact centers. This role is responsible for optimizing performance fostering a culture of continuous improvement ensuring high-quality patient service and driving efficiency through standardization and technology. The Director collaborates with internal stakeholders to align the contact center strategy with broader organizational goals and ensures key performance metrics are consistently met. The position also focuses on team development technology implementation and operational excellence.

Strong leadership and team development abilities. Excellent communication and interpersonal skills. Proven ability to manage change and drive process improvements. Proficiency in contact center technologies and reporting tools. Analytical mindset with ability to interpret performance data. High degree of emotional intelligence accountability and collaboration.

RESPONSIBILITIES : Team Management :

• Lead recruitment retention and professional development of contact center staff.
• Provide coaching mentorship and team-building initiatives to foster employee engagement and high performance.

Communication :

Operations :

Performance Management :

Travel :

Work Type :

MINIMUM QUALIFICATIONS :

Additional Details

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1