Business Analyst

Business Analyst (SA.139)

Remote with preference of NYS or Northeast Region

Travel requirement : 5% - occasional team meeting if desired

Duration : 1 year with option to extend (possibility of FTE)

Tentative Start date : 1 / 12 / 2026

Contractor must have own computer cell phone and access to reliable high-speed internet

Years of Experience required : 3 years

Project : The Business Analyst will engage with and support Participating Contractors and Participating Retailers especially related to the MyEnergy Salesforce system that is utilized by these participants.

Tasks

• Manage pools of existing Participating Contractors (PC) and Retailers (PR) :
• Maintain regular communications with PCs and PRs
• Support PCs and PRs in using the MyEnergy Salesforce system including uploading and managing coupons submitting resident applications and supporting documents
• Be responsible for responding to inquiries and questions from PRs and PCs including the troubleshooting of issues experienced by PCs and PRs in MyEnergy
• Regularly evaluate the performance of all PRs and PCs and provide recommendation plan for any corrective action
• Manage virtual coupons including those for appliances electrical and installation rebates
• Maintain list of Participating Contractors and Participating Retailers for public reference
• Manage list of qualified products for the program using ENERGY STAR and other resources as a basis and reference available to program participants
• Manage Program data :
• Regularly maintain and update dashboards and reports in Salesforce
• Perform routine and ad-hoc data quality assurance reviews and data cleanup
• Record and monitor Program budgets and participation metrics and milestones
• Maintain all relevant process documentation and update them when data quality issues are identified and solutions implemented
• In addition this person will need to do the following :
• Become an expert resource on the Program Manual and other Program documentation
• Coordinate with the Shared Services team on compliance with Participation Agreements
• Coordinate with the Quality & Market Standards (QMS) team and PCs on inspections recommending and implementing any required corrective actions
• Perform other responsibilities that contribute to the key outcomes of the Codes & Standards team

What skills are needed to be successful in this role

Are there any specialized skills that must be present for the position to be successful

Certifications and qualifications including education / degree

IT systems that will be used

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1